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Hotel · Hanoi · Ha Noi Municipality

Family Hanoi Hotel

A compact 3-star hotel on a quiet lane off Hanoi's Old Quarter, a short walk from Hoan Kiem Lake and Hang Gai Street.

  • 5-minute walk from Hang Gai Street
  • Exceptional staff rating of 9.6
  • 24-hour reception and security
9 Perfect 584 reviews Booking.com 9 · 584 reviews

About

Family Hanoi Hotel

Family Hanoi Hotel is a small, 11-room property tucked into a peaceful side street in Hanoi's Hoan Kiem district. The hotel runs a full-service operation despite its size, with a 24-hour front desk, daily housekeeping, and staff who consistently earn praise for their attentiveness.

Rooms are straightforward and comfortable, with options including family rooms and triples that add city views and balconies. A breakfast buffet is served on the top floor, where guests can look out toward the lake, and the hotel provides practical extras like laundry, luggage storage, and tour assistance.

  • Non-smoking rooms
  • Wi-Fi
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out

In brief

What works, what to weigh

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Strengths

4 reasons to book
  • Staff go out of their way — Guests repeatedly mention the friendly, helpful team, from carrying luggage to arranging airport taxis. The staff rating sits at 9.6, the highest in the hotel's scorecard.
  • Quiet but central location — The hotel sits on a side street in the Old Quarter, a short walk from Hoan Kiem Lake and Hang Gai Street. Guests note it is close to everything without the noise of a main road.
  • Breakfast with a view — The buffet is served on the top floor, and reviewers highlight both the spread and the lake view that comes with it.
  • Practical family-friendly touches — Family rooms are spacious and bright, cots and playpens are listed, and guests with babies found the breakfast and location worked well.
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Worth weighing

4 to weigh
  • Very few rooms — With only 11 rooms, the hotel is small and can book out quickly, and you may find less anonymity than at a larger property.
  • Breakfast is not included for all — While many reviews praise the breakfast, the rate you pay may or may not include it depending on the booking—check your plan.
  • Rooms vary in size and views — Standard doubles are basic, while the more expensive family and triple rooms add balconies and city views. If you want a view, book up.
  • No pets allowed — The hotel does not accept pets, so you'll need to make other arrangements if travelling with an animal.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Double Room

  • 2 Single beds or 1 Double bed

Deluxe Double Room

  • 2 Single beds or 1 Double bed

Family Queen Room

  • 2 Queen Size Beds,2 Single beds,2 King Size Beds
  • City view
  • Shower
  • Heating
  • Air conditioning

Triple Room

  • Sleeping arrangements for 3 persons
  • City view
  • Shower
  • Heating
  • Balcony

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • Non-smoking rooms
  • Wi-Fi
  • 24-hour reception
  • 24-hour security
  • Lift
  • Currency exchange
  • Luggage storage
  • Safe deposit box

Food & Drink

  • Restaurant
  • Snack bar
  • Room service
  • Welcome drink
  • Happy hour
  • Mini-bar
  • Tea and coffee facilities

Services

  • Express check-in/out
  • VIP check-in/out
  • Tours/Ticket assistance
  • Car hire
  • Laundry
  • Dry cleaning
  • Grocery shopping service
  • Meeting/Banquet facilities
  • Fax/Photocopying

In-room

  • Air conditioning
  • Heating
  • Flat-screen TV
  • Electric kettle
  • Ironing facilities
  • Free toiletries
  • Dressing area
  • Sitting area

Family

  • Cots
  • Playpen
  • Baby pushchair

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

9
Perfect 584 reviews

Guest-rated 9/10 from 584 reviews

Booking.com · 9 · 584 reviews
9Verified guest

“Service was excellent, and the atmosphere stayed quiet. The location put us right by the main sights, the lake, and the Old Quarter.”

9Verified guest

“We got an early check-in and there was parking on site.”

9Verified guest

“The staff were very friendly. Breakfast had a wide variety. You're close to the lake but still on a relatively quiet side street, and things calm down by 11:30 pm.”

9Verified guest

“Very central but not on a main road. Staff were friendly. Nothing fancy, but good, cheap, and clean.”

9Verified guest

“Breakfast buffet on the top floor had a lovely view of the lake. Staff were extremely kind and carried our heavy luggage when we went on tours.”

9Verified guest

“The food is excellent and the location is very central, close to Cat Ba Island.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Old Quarter: The hotel is set in the Old Quarter, Hanoi's historic commercial district, where narrow streets are lined with shops, cafes, and street food. Hang Gai Street, known for silk and souvenirs, is a 5-minute walk away.

Hoan Kiem Lake: A short walk from the hotel, Hoan Kiem Lake is the heart of the city, with the landmark Turtle Tower and the red Huc Bridge leading to Ngoc Son Temple.

Cat Ba Island: While not in Hanoi itself, the island is a popular day trip from the city, and one guest noted the hotel's central location makes it easy to arrange transport.

39C Hang Hanh Street, Hoan Kiem, Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 13:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
24 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 13:00 to 23:59, and check-out is by 12:00.

Is parking available at the hotel?

One reviewer mentioned parking on site, though the property does not list it as a standard amenity. It's best to confirm directly when booking.

Are pets allowed?

No, the hotel does not allow pets.

Does the hotel offer airport transfers?

The hotel provides a paid shuttle service, and staff can assist with arranging airport taxis, as noted by guests.

Is breakfast included in the room rate?

The hotel serves a breakfast buffet with lake views, but whether it's included depends on your rate plan. Check your booking details or contact the hotel.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

8.6

Nt Elysian Hotel

Guest-rated 8.6/10 — among the top stays in Hanoi.

Hanoi

8.9

Chez Van

Guest-rated 8.9/10 — among the top stays in Hanoi.

Hanoi

The bottom line

A small, well-run hotel in the heart of Hanoi's Old Quarter, where attentive staff and a quiet street more than compensate for the modest room count. Best for travellers who want a personal stay with easy access to the lake and sights.

9The takeaway

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